I just had to

I have been enjoying my new found optimism despite frustrations and set backs. However, this was just too good to not share. As I have already explained Neil has a very expensive extra textbook he will not be using. So we researched some options and decided we would try selling it on half.com. Well, we ran into some issues while doing that. Before reading the Instant Messenger conversation below please note that our ONLY option for help was through this Instant Messenger. We searched the website for a phone number but none could be found. Second, please keep in mind that we were logged in and registered on the half.com website. That is very important to remember.

1:56:41 PM Sylvester F.
Hello, thanks for waiting and welcome to eBay Live Help! My name is Sylvester. How may I help you today?
1:57:34 PM neil
I am trying to list a textbook to sell. But when my credit card is being verified it says the card identification number is incorrect. I have updated my credit card in my account but it still won't work.
1:58:06 PM Sylvester F.
Please give me a minute or two while I check this for you.
1:58:25 PM neil
okay. thank you
1:59:06 PM Sylvester F.
I can see that you've not yet created a PayPal account.
1:59:24 PM Sylvester F.
To sell on eBay you'll need to create a PayPal account.
2:00:37 PM Sylvester F.
Is there anything else that I can assist you with today?
2:01:22 PM neil
So I need that to sell on half.com? None of the listing instructions said I needed a paypal account.
2:01:41 PM Sylvester F.
Oh!
2:01:51 PM Sylvester F.
We have a dedicated team for Half.com issues. To contact them, please try the Help Wizard available from the Half.com site:

http://pages.half.ebay.com/help/wizard/index.html
2:01:56 PM Sylvester F.
From that page, select the topics that describe your problem. You'll then receive a possible resolution. If the response that you get doesn't answer your question, click the "Contact Customer Service" link to email the support team for Half.com.
2:01:56 PM Sylvester F.
You can also send them a direct email by sending your question to service@half.com
2:02:40 PM neil
Is there a phone number I can reach them?
2:03:37 PM Sylvester F.
Please don't worry, our listing team will call you while you've completed your listing...
2:03:56 PM Sylvester F.
May I transfer you to our eBay Listing team.?
2:04:08 PM neil
No thank you.
2:04:21 PM Sylvester F.
You're welcome.
2:04:26 PM Sylvester F.
Have I resolved your issue?
2:04:43 PM neil
No. I suppose I will have to email half.com.
2:04:57 PM Sylvester F.
Oh I see.
2:06:27 PM System
Sylvester F. has left this session!

I am still deciding if Sylvester F. is from India or if he is a computer. Because if neither of those options are the case then well that was horrible customer service. Well, it is horrible either way you look at it but at least I could understand why it was so horrible if one of my assumptions was correct.

So because our frustration came to a boiling point we decided we were not going to work with half.com anymore. We then proceeded to drive around Logan trying to sell the textbook back to all of the bookstores in Logan. The highest offer we got was for $35 for a brand new, never been used $120 textbook. Lame. We didn't accept that and I tried half.com again today. I know, what was I thinking? And it still wouldn't work. Does anyone have any ideas? Too bad I don't have a twitter account with millions of followers so I could make something happen and call half.com to repentance. If only I had that much power...