I have been enjoying my new found optimism despite frustrations and set backs. However, this was just too good to not share. As I have already explained Neil has a very expensive extra textbook he will not be using. So we researched some options and decided we would try selling it on half.com. Well, we ran into some issues while doing that. Before reading the Instant Messenger conversation below please note that our ONLY option for help was through this Instant Messenger. We searched the website for a phone number but none could be found. Second, please keep in mind that we were logged in and registered on the half.com website. That is very important to remember.
1:56:41 PM Sylvester F.
Hello, thanks for waiting and welcome to eBay Live Help! My name is Sylvester. How may I help you today?
1:57:34 PM neil
I am trying to list a textbook to sell. But when my credit card is being verified it says the card identification number is incorrect. I have updated my credit card in my account but it still won't work.
1:58:06 PM Sylvester F.
Please give me a minute or two while I check this for you.
1:58:25 PM neil
okay. thank you
1:59:06 PM Sylvester F.
I can see that you've not yet created a PayPal account.
1:59:24 PM Sylvester F.
To sell on eBay you'll need to create a PayPal account.
2:00:37 PM Sylvester F.
Is there anything else that I can assist you with today?
2:01:22 PM neil
So I need that to sell on half.com? None of the listing instructions said I needed a paypal account.
2:01:41 PM Sylvester F.
Oh!
2:01:51 PM Sylvester F.
We have a dedicated team for Half.com issues. To contact them, please try the Help Wizard available from the Half.com site:
http://pages.half.ebay.com/help/wizard/index.html
2:01:56 PM Sylvester F.
From that page, select the topics that describe your problem. You'll then receive a possible resolution. If the response that you get doesn't answer your question, click the "Contact Customer Service" link to email the support team for Half.com.
2:01:56 PM Sylvester F.
You can also send them a direct email by sending your question to service@half.com
2:02:40 PM neil
Is there a phone number I can reach them?
2:03:37 PM Sylvester F.
Please don't worry, our listing team will call you while you've completed your listing...
2:03:56 PM Sylvester F.
May I transfer you to our eBay Listing team.?
2:04:08 PM neil
No thank you.
2:04:21 PM Sylvester F.
You're welcome.
2:04:26 PM Sylvester F.
Have I resolved your issue?
2:04:43 PM neil
No. I suppose I will have to email half.com.
2:04:57 PM Sylvester F.
Oh I see.
2:06:27 PM System
Sylvester F. has left this session!
I am still deciding if Sylvester F. is from India or if he is a computer. Because if neither of those options are the case then well that was horrible customer service. Well, it is horrible either way you look at it but at least I could understand why it was so horrible if one of my assumptions was correct.
So because our frustration came to a boiling point we decided we were not going to work with half.com anymore. We then proceeded to drive around Logan trying to sell the textbook back to all of the bookstores in Logan. The highest offer we got was for $35 for a brand new, never been used $120 textbook. Lame. We didn't accept that and I tried half.com again today. I know, what was I thinking? And it still wouldn't work. Does anyone have any ideas? Too bad I don't have a twitter account with millions of followers so I could make something happen and call half.com to repentance. If only I had that much power...
Saturday, August 29, 2009
Wednesday, August 26, 2009
Positive Attitude Part 2
Yay life! I really hoped I wouldn't have to write a part 2 but I am at the point that all of this has become quite humorous. Normally, I don't think I would take it so well but I must be turning over a new leaf. So yesterday, morning Neil calls me sounding quite upset and informs me that we ordered the wrong $120 textbook for one of his classes. We don't buy his books from the bookstore because they are too expensive and we have ordered his books online for the last couple of years. We not only have saved hundreds of dollars but we've never had a problem. Until now. We don't know if the bookstore put the wrong information online or the professor changed his mind or what but we can't return the book we have and now we have to buy another one.
Things couldn't get any worse right? Wrong. So Neil has a flash drive that he uses so he can work on homework at school and then bring it home to finish or save his work. Well, last night when he went to retrieve his flash drive from his backpack so he could print out a homework assignment, he couldn't find it. He searched his entire backpack twice. We searched our house once. Searched his car three times. And then he remembered he put it in his pocket instead of his backpack. So it could be anywhere that he went today. So we get into the car and start retracing his steps. Luckily, we decided to look at where we parked to walk the Logan River Trail. And there it was, only run over and smashed. But at least we found it? Fortunately, we were able to fix it enough to pull off his assignment.
On another note I am reading The Hundred Secret Senses by Amy Tan. The concept of this book is love. Love between husband and wife, mother and daughter, father and daughter, sisters, and friends. This concept is told through a story of a woman and her step-sister. If you have never read an Amy Tan book, you should. I wouldn't say this has been my favorite and not all of her books are my favorite. But she is an amazing writer. Her books are amazing. I have enjoyed this book because it has explored how love can be lost and then found. It even explores how love can transcend the grave through reincarnation. It is just fascinating and the story is so well told. I can't wait to finish it.
Things couldn't get any worse right? Wrong. So Neil has a flash drive that he uses so he can work on homework at school and then bring it home to finish or save his work. Well, last night when he went to retrieve his flash drive from his backpack so he could print out a homework assignment, he couldn't find it. He searched his entire backpack twice. We searched our house once. Searched his car three times. And then he remembered he put it in his pocket instead of his backpack. So it could be anywhere that he went today. So we get into the car and start retracing his steps. Luckily, we decided to look at where we parked to walk the Logan River Trail. And there it was, only run over and smashed. But at least we found it? Fortunately, we were able to fix it enough to pull off his assignment.
On another note I am reading The Hundred Secret Senses by Amy Tan. The concept of this book is love. Love between husband and wife, mother and daughter, father and daughter, sisters, and friends. This concept is told through a story of a woman and her step-sister. If you have never read an Amy Tan book, you should. I wouldn't say this has been my favorite and not all of her books are my favorite. But she is an amazing writer. Her books are amazing. I have enjoyed this book because it has explored how love can be lost and then found. It even explores how love can transcend the grave through reincarnation. It is just fascinating and the story is so well told. I can't wait to finish it.
Monday, August 24, 2009
Positive Attitude
For all of you Psych and The Office fans, I hope you will appreciate this as much as I did. Neil and I enjoy the humor in both Psych and The Office. Neil has a coworker that also enjoys the humor of those shows. During the summer they joked about humorous moments on those shows. Friday was Neil's last day in the office before going back to school. When Neil arrived early Friday morning he found a pineapple in his cubicle along with his box of mints in Jello. Seriously, that was awesome. I told Neil he needs to get an in with the vending machine guy. Anyway, if you don't understand, it probably isn't funny but if you do understand feel free to laugh out loud because I sure did.
Speaking of humor when I came across this on my daily Dilbert calendar I thought it summed up my weekend perfectly.
It all began on Friday when my phone stopped working. I wasn't able to receive calls and I was lucky if I could make a call. My phone is a few years old and I have been having problems for a few months now. So I finally got irritated enough that Saturday afternoon I bought a new phone. It wasn't until my new phone wouldn't work that I found out that Verizon was having mass service issues and it was not my phone after all. Oh well, I love my new phone anyway.
Then comes Monday morning. Monday mornings are never the best. They never can be because Monday just has a bad connotation (at least in my book). My day begins 10 minutes earlier than normal because I had to take Neil to school. The reason that I had to take Neil to school is that the free church parking lot he normally parks in became an official student parking lot that requires a $87 parking pass to park there. Why I mention this is because the University sent me an email notifying me of the change a few weeks ago (I think it would have been best to send it to the students but I guess that would just make too much sense). I passed this onto Neil so he could either find somewhere else to park or buy the pass ahead of time. But he didn't believe me that a church parking lot could now be a University parking lot. So flash forward to Sunday when we drive past to check it out and see the BIG sign saying it is now a blue lot for student parking. Let's just say Neil is buying a parking pass today but I had to drive him today so he could get to class on time. But let's rewind here for a minute. Our alarm goes off 10 minutes earlier than normal and we stumble out of bed. Shortly after that we discover pools of blood throughout our bathroom. It turns out Neil's foot is bleeding. From what? We have no idea. So after bandaging up his foot, Neil spends a few minutes cleaning up blood. So far our Monday morning isn't going great. Then as I am getting ready to brush my teeth I drop the toothpaste and instead of just landing on the floor, it also squirts out a long stream of toothpaste all over the floor. So then I have to spend the next few minutes cleaning it up.
We finally get out the door, Neil gets to school, and I get to work. But it doesn't stop there. My computer won't start and something is wrong with a scan disk or something. Then I remember all of the files that I have not backed up on the server. Then I think I should just go home, go back to bed and try again tomorrow. After about 20 minutes fortunately or unfortunately (whichever way you look at it) my computer starts and I am still trying to have a good attitude about life.
Speaking of humor when I came across this on my daily Dilbert calendar I thought it summed up my weekend perfectly.
It all began on Friday when my phone stopped working. I wasn't able to receive calls and I was lucky if I could make a call. My phone is a few years old and I have been having problems for a few months now. So I finally got irritated enough that Saturday afternoon I bought a new phone. It wasn't until my new phone wouldn't work that I found out that Verizon was having mass service issues and it was not my phone after all. Oh well, I love my new phone anyway.
Then comes Monday morning. Monday mornings are never the best. They never can be because Monday just has a bad connotation (at least in my book). My day begins 10 minutes earlier than normal because I had to take Neil to school. The reason that I had to take Neil to school is that the free church parking lot he normally parks in became an official student parking lot that requires a $87 parking pass to park there. Why I mention this is because the University sent me an email notifying me of the change a few weeks ago (I think it would have been best to send it to the students but I guess that would just make too much sense). I passed this onto Neil so he could either find somewhere else to park or buy the pass ahead of time. But he didn't believe me that a church parking lot could now be a University parking lot. So flash forward to Sunday when we drive past to check it out and see the BIG sign saying it is now a blue lot for student parking. Let's just say Neil is buying a parking pass today but I had to drive him today so he could get to class on time. But let's rewind here for a minute. Our alarm goes off 10 minutes earlier than normal and we stumble out of bed. Shortly after that we discover pools of blood throughout our bathroom. It turns out Neil's foot is bleeding. From what? We have no idea. So after bandaging up his foot, Neil spends a few minutes cleaning up blood. So far our Monday morning isn't going great. Then as I am getting ready to brush my teeth I drop the toothpaste and instead of just landing on the floor, it also squirts out a long stream of toothpaste all over the floor. So then I have to spend the next few minutes cleaning it up.
We finally get out the door, Neil gets to school, and I get to work. But it doesn't stop there. My computer won't start and something is wrong with a scan disk or something. Then I remember all of the files that I have not backed up on the server. Then I think I should just go home, go back to bed and try again tomorrow. After about 20 minutes fortunately or unfortunately (whichever way you look at it) my computer starts and I am still trying to have a good attitude about life.
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